Home

Support

CompatibilityTrack Order

Language

Currency

Privacy Policy

Last updated: September 27, 2025

Introduction

At JaJapan eSIM, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our eSIM services.

We operate under strict data protection principles and comply with applicable privacy laws, including GDPR for European customers and Japanese data protection regulations.

Data Controller

Name: Marco Tylus

Address:
Fukuoka-ken, Nogata-shi, Oaza Yamabe 887-150
Agnes Town Hill, 〒822-0034
Japan

Email: marco@tylus.dev

Data We Collect

Personal Information

  • Email address (for service delivery and customer support)
  • Full name (for billing and customer identification)
  • Payment information (processed securely through Stripe)

Technical Information

  • IP address (for security and fraud prevention)
  • Browser type and version (for website optimization)
  • Device information (for compatibility verification)
  • Cookies and usage data (for website functionality)

How We Use Your Data

Service Delivery

  • Processing and fulfilling your eSIM orders
  • Delivering eSIM activation codes to your email
  • Providing customer support and technical assistance

Legal Requirements

  • Complying with applicable laws and regulations
  • Meeting tax and accounting obligations
  • Preventing fraud and ensuring transaction security

Data Sharing and Third Parties

We Do Not Sell Your Data

We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is only shared with trusted service providers who help us deliver our services.

Essential Service Providers

We only share your data with essential service providers who help us deliver our services:

Payment Processing (Stripe)

Secure payment processing and fraud prevention - your payment data is processed directly by Stripe and never stored on our servers

Hosting & Infrastructure

Secure hosting and data storage with enterprise-grade security measures

Data Retention

Order and Payment Data

Retained for 7 years as required by tax regulations

Marketing Communications

Retained until you unsubscribe or request deletion

Technical and Log Data

Automatically deleted after 90 days

Your Privacy Rights

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of your data
Right to data portability
Right to object to data processing
Right to restrict processing

Data Security

SSL/TLS Encryption

All data is transmitted using industry-standard encryption

Access Control

Strict access controls limit who can view your data

Security Monitoring

Continuous monitoring for unauthorized access attempts

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

marco@tylus.dev

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.