Terms and Conditions

1. Introduction and Acceptance

JaJapan eSIM ("we," "our," or "us") provides this website and eSIM services subject to the following Terms and Conditions ("Terms"). By accessing our website or purchasing our eSIM products, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services or make any purchases.

2. Service Description

JaJapan eSIM provides prepaid mobile data services through embedded SIM (eSIM) technology for use in Japan. Our services include:

• Unlimited data plans for various durations (3, 7, 15, and 30 days)
• Digital delivery of eSIM activation codes via email
• Access to KDDI's 5G network in Japan
• Customer support for activation and technical issues

Our eSIM services are data-only and do not include voice calling or SMS messaging capabilities.

3. Eligibility and Device Requirements

To use our services, you must:

• Be at least 18 years old or have parental consent
• Own an eSIM-compatible device that is unlocked
• Provide accurate and complete information during registration
• Have a valid email address for service delivery

You are responsible for verifying that your device is compatible with our eSIM technology before purchase.

4. Purchase and Payment Terms

All purchases are processed securely through our payment providers. By making a purchase, you agree to:

• Pay all charges associated with your purchase
• Provide accurate billing information
• Accept that prices are subject to change without notice
• Understand that all sales are final once the eSIM is delivered

We accept major credit cards and other payment methods as displayed during checkout. All prices include applicable taxes.

5. Service Activation and Usage

Upon successful payment, you will receive eSIM activation details via email. Please note:

• eSIM activation codes can only be used once and cannot be transferred between devices
• Your data plan countdown begins when you connect to the network in Japan
• You must enable data roaming for the eSIM to function properly
• Service is limited to use within Japan's geographic boundaries
• Fair usage policies apply to prevent network abuse

6. Refund and Cancellation Policy

We do not offer refunds once an eSIM has been issued and delivered to your email. All sales are final.

This policy exists because:

• eSIM codes are digital products that cannot be returned
• Once delivered, the eSIM activation code has been provisioned for your use
• eSIM plans costs are carried by us and cannot be refunded

We strongly recommend verifying device compatibility and plan requirements before purchase. If you experience technical issues with activation, please contact our support team for assistance.

7. Service Limitations and Network Coverage

While we strive to provide reliable service, we cannot guarantee:

• Continuous network availability or coverage in all areas of Japan
• Specific data speeds or network performance
• Service availability during network maintenance or emergencies
• Compatibility with all eSIM-capable devices

Network performance may vary based on location, device, network traffic, and other factors beyond our control.

8. Prohibited Uses

You agree not to use our services for:

• Illegal activities or purposes
• Excessive or abusive network usage that impacts other users
• Commercial resale or redistribution of our services
• Circumventing security measures or accessing unauthorized networks
• Sending spam, malware, or other harmful content
• Using the service outside of Japan

Violation of these terms may result in immediate service termination without refund.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to:

• Collection of necessary information for service provision
• Processing of payment information through secure channels
• Communication regarding your service and support needs
• Compliance with applicable data protection regulations

10. Limitation of Liability

To the maximum extent permitted by law, JaJapan eSIM shall not be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Service interruptions due to network issues, natural disasters, or force majeure events
• Issues arising from device incompatibility or user error
• Third-party network provider limitations or failures

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

11. Intellectual Property Rights

All content on our website, including text, graphics, logos, and software, is the property of JaJapan eSIM or our licensors and is protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our services

12. Service Termination

We reserve the right to terminate or suspend your service immediately, without prior notice, for:

• Violation of these Terms and Conditions
• Fraudulent or illegal activities
• Abuse of our network or services
• Non-payment of fees

Upon termination, your right to use the service will cease immediately, and no refunds will be provided.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Japan.

15. Contact Information

If you have questions about these Terms and Conditions or our services, please contact us:

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and JaJapan eSIM regarding your use of our services.